At EUNOIA IT SOLUTIONS PVT Ltd (“EUNOIA”), we are committed to providing high-quality software services to our clients while ensuring a transparent and secure payment process. This Payment Policy outlines the terms and conditions regarding payments for the services rendered by EUNOIA. By making a payment, you agree to the terms set forth in this policy.

1. Payment Methods

EUNOIA accepts the following payment methods for the services provided:

• Credit Card
• Debit Card
• Net Banking
• Other methods as specified in the invoice or agreed upon by both parties.

Payments are processed securely through trusted third-party payment gateways. All payment transactions are subject to the terms and conditions of the respective payment service provider.

2. Payment Terms

• Payments for services rendered by EUNOIA are due in full as per the terms specified in the invoice issued to the Customer.
• Unless otherwise agreed in writing, payment must be made within the period stated on the invoice (typically 30 days from the date of issue).
• The Customer agrees to pay the total amount indicated on the invoice, which includes the cost of services along with applicable taxes, fees, or other charges.
• Payments should be made in the currency specified on the invoice.

3. Fees and Charges

• The invoice may include applicable taxes, service charges, and any other fees that are required by law or agreed upon between EUNOIA and the Customer.
• The Customer is responsible for any transaction fees, bank charges, or processing fees imposed by the Customer’s financial institution or payment service provider.
• Any additional costs incurred as a result of failed payment attempts or delayed payments will be borne by the Customer.

4. Late Payments

• If the Customer fails to make the payment by the due date, a late payment fee may be charged. The amount of the late fee will be specified in the invoice or agreement.
• In the event of overdue payments, EUNOIA reserves the right to suspend or terminate services until the outstanding balance is cleared.
• Continued failure to pay may result in legal action to recover any outstanding amounts.

5. Refunds and Cancellations

• All payments made to EUNOIA are non-refundable, except in cases where the services provided by EUNOIA have not been delivered as per the agreed terms or there is an error in the invoicing process.
• In the event of an issue with the services, the Customer must notify EUNOIA within 7 days of making the payment. Refund requests will be reviewed and processed according to the terms of the service agreement.
• Once payment is made, the Customer cannot cancel or alter the transaction unless agreed upon by EUNOIA in writing.

6. Payment Processing

• All payments made via the online payment gateway are securely processed through the payment service provider. EUNOIA does not store or have access to any credit card or debit card details entered during the transaction process.
• EUNOIA takes reasonable precautions to ensure the security of all payment transactions. However, the Customer acknowledges that online transactions carry inherent risks, and EUNOIA is not liable for any unauthorized access, loss, or theft of payment data.

7. Dispute Resolution

• In case of any payment disputes, the Customer is required to notify EUNOIA within 15 days of the transaction date. Any issues will be reviewed and resolved in a fair and timely manner.
• If the dispute cannot be resolved amicably, the matter will be subject to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The venue for arbitration will be in Indore, Madhya Pradesh, India.

8. Governing Law and Jurisdiction

• This Payment Policy is governed by and construed in accordance with the laws of India. Any dispute arising from or in connection with this policy, including payment-related matters, will be subject to the exclusive jurisdiction of the courts in Indore, Madhya Pradesh, India.

9. Security

• EUNOIA ensures that all payment details entered by the Customer are securely encrypted using industry-standard 256-bit encryption protocols to protect against unauthorized access.
• Despite EUNOIA’s efforts to ensure security, the Customer is advised to take necessary precautions, such as using secure devices and ensuring a safe environment when entering payment details online.
• EUNOIA is not responsible for any security breaches that may occur on the Customer’s end, such as unauthorized access to payment details due to poor device security or negligence.

10. Changes to the Payment Policy

• EUNOIA reserves the right to amend or update this Payment Policy at any time, without prior notice. Any changes will be communicated to the Customer through the website or via email.
• The updated version of this policy will be published on the EUNOIA website. It is the Customer’s responsibility to review the policy regularly for any changes.

11. Service Withdrawal and Refusal of Payment

• EUNOIA reserves the right to decline or refuse any online payment if the Customer’s account is in default or has any outstanding dues.
• EUNOIA may also modify, suspend, or withdraw any services at its sole discretion, with or without notice, depending on the circumstances, such as violation of payment terms or fraudulent activity.

Contact Information:

For any queries or concerns regarding payments, please contact our billing department at:

• Email: support@euiona.com
• Phone: [Insert Phone Number]
• Address: [Insert Office Address]

By making a payment for the services offered by EUNOIA IT SOLUTIONS PVT Ltd, the Customer acknowledges that they have read, understood, and agree to abide by the terms and conditions outlined in this Payment Policy